Acosta Soto Enterprises, LLC (DBA Lost Refund Recovery) – Privacy Policy

Last Updated: January 2, 2026

IMPORTANT NOTICE REGARDING SMS & MOBILE DATA

Acosta Soto Enterprises, LLC (DBA Lost Refund Recovery) (“we,” “us,” or “our”) does not sell, rent, share, or disclose mobile opt-in information, including phone numbers and SMS consent records, to affiliates or third parties for marketing or promotional purposes.

SMS opt-in data is used solely to deliver service-related messages requested by the user and is maintained in accordance with applicable laws, carrier requirements, and industry standards.

1. Overview

This Privacy Policy explains how we collect, use, store, and protect your information when you:

Visit our website

Request information or a consultation

Communicate with us via phone, email, or SMS

Use our services

If you do not agree with this policy, please do not use our services. Questions may be directed to [email protected].

Mobile information is never shared with third parties or affiliates for marketing/promotional purposes. Limited sharing with subcontractors for service support (e.g., customer service) is permitted. SMS opt-in and consent records are never shared outside these limited support purposes.

2. Information We Collect

Personal Information You Provide:

- Name

- Email address

- Phone number

- Mailing address

- Payment or billing information (if applicable)

- Communication opt-in records (SMS, email, etc.)

Automatically Collected Information:

- IP address

- Browser and device type

- Website usage data

- Cookies and similar tracking technologies

Communication Records:

- Appointment details

- Service requests

- Customer support interactions

3. How We Use Your Information

We process information only when legally permitted and for legitimate business purposes, including to:

- Provide and manage our services

- Communicate regarding consultations, appointments, and service requests

- Send service-related notifications

- Maintain consent and communication preferences

- Improve website functionality and user experience

- Prevent fraud and ensure security

- Comply with legal and regulatory obligations

4. SMS Messaging & A2P Compliance

Opt-In Consent:

SMS messages are sent only to users who explicitly opt in via our website, forms, or direct request.

We maintain timestamped records of all SMS opt-in consent actions.

Message Content:

- Appointment confirmations and reminders

- Document requests

- Service updates

- Account or claim-related notifications

No cold or unsolicited messaging is sent

Opt-Out Instructions:

Users may opt out anytime by replying STOP to any SMS message

A confirmation message will be sent, and no further messages will be sent unless the user opts back in

Help & Support:

Reply HELP for assistance or contact us at [email protected]

Message Frequency & Fees:

Frequency varies based on user interactions

Message and data rates may apply

Carrier Disclaimer:

Wireless carriers are not responsible for delayed or undelivered messages

5. SMS Data Protection Statement

- Mobile information is never shared for marketing or promotional purposes

- SMS consent data is excluded from all other data-sharing activities

- Limited data sharing with service providers is allowed only to support core operations (e.g., customer support platforms)

- SMS data is protected using reasonable administrative, technical, and organizational safeguards

6. Cookies & Tracking Technologies

Cookies and similar technologies may be used to enhance functionality and analyze site usage

Users may manage cookie settings via browser preferences

7. Data Retention

Personal information is retained only as long as necessary to provide services, maintain records required by law, and enforce agreements

When no longer needed, data is securely deleted or anonymized

8. Data Security

Reasonable security measures are implemented to protect personal information

No system is completely secure; absolute protection against unauthorized access cannot be guaranteed

9. Your Privacy Rights

Depending on your location, you may have the right to:

- Access personal data

- Request correction or deletion

- Withdraw consent

- Opt out of marketing communications

Requests can be submitted via [email protected]

10. U.S. State Privacy Rights (CCPA/CPRA, CPA, VCDPA, CTDPA)

Residents of California, Colorado, Virginia, and Connecticut may have additional rights, including:

- Right to know what data is collected

- Right to request deletion

- Right to opt out of data sharing

- Right to non-discrimination

We do not sell or share personal data under these laws

11. International Privacy Rights

We comply with applicable privacy laws in regions including Australia, New Zealand, and South Africa.
Requests for access or correction may be submitted via [email protected]

12. Contact Us

For questions about this Privacy Policy or your data:

Phone: +1 915-494-7090

Email: [email protected]

Why this version passes A2P 10DLC:
✔ Explicit SMS opt-in language
✔ Clear no-sharing of mobile data
✔ STOP / HELP instructions included
✔ No vague or misleading marketing claims
✔ Clean separation of SMS vs general data
✔ Carrier-safe wording
✔ DBA (Lost Refund Recovery) clearly stated